FAQ's
Your Questions Answered
We want your shopping and delivery experience to be as seamless as possible. Below are some of the most frequently asked questions about our services. If you need more help, feel free to reach out to us directly.
FAQs
Regular Questions
We provide delivery services across Australia and internationally. No matter where you need your items shipped, we have a solution for you.
You can schedule a collection through our website by filling out the collection form or by contacting our customer service team directly via phone or email.
We offer several delivery options, including:
- Same-Day Delivery: Available for orders placed before 11 AM, in select areas.
- Next-Day Delivery: Available nationwide for orders placed before 11 AM.
- Onboard Courier Service: For urgent and high-value items, we offer a personalized onboard courier service.
You can track your shipment in real-time by using the tracking number provided at the time of dispatch. Simply enter the tracking number on our tracking page to view the status of your shipment.
Yes, we take care of all the necessary customs and duties for international shipments, ensuring your items are delivered without any hassle.
If you miss a delivery, our courier will leave a card with instructions on how to reschedule the delivery or where you can pick up your item.
You can request a change in the delivery address by contacting our customer service team before your order is dispatched. Changes after dispatch are subject to availability.
We accept all major credit/debit cards, PayPal, and bank transfers. Our payment system is secure and PCI compliant to ensure your safety.
Founded with a vision to make shopping and delivery accessible to everyone, we have grown into a comprehensive shopping and logistics company, offering a wide range of services including collection, shipping, onboard courier solutions, and expedited delivery options.